Exchange and returns

The best service for our customers is our first priority and we will always do our best to provide this.

If for any reasons you are not completely happy with your purchased item, you can return it to us within 14 days and you will receive a refund.

Please send us an email before you return your purchase, we will give you a return reference and shipping address.

The returned item must be in the condition you have received them, with the original packaging.

We are not responsible for the return shipping costs.

Please make sure to carefully secure your parcel, the package is your responsibility until the parcel has reached us.

Once your returned item has reached us; Your return will be inspected and processed within the following 3-4 days and once cleared the funds should reach your account within 4 days. Please be aware that original postage charges will not be refunded and all refunds will be sent to your original payment method.

Sale items or special made orders can not be exchanged

We do not offer exchanges.

When your item is delivered faulty or damaged please notify us within 48 hours from date of receipt. You can use the contact form on our website or email to We will contact you about the return policy


Crisp Sheets allows a cancellation time window of 24hrs. If you need to cancel your order please contact us within 24 hrs. . You can use the contact form on our website or email to